How do you decide what to outsource & what do you keep in-house? The first step is to clearly define your organisations approach to designing learning interventions. If this approach is not clearly defined at the outset it becomes difficult to transfer control and allocate accountability.  You may also want to have different arrangements for different L&D functions.

It is also worth noting here that any processes that currently do not work should not be outsourced. This puts both parties under huge pressure.

The following table shows our outsourcing framework that enables the client organisation to make decisions at each stage of the L& D approach i.e. to decide which elements:

  • Can be fully outsourced
  • Should be kept in house
  • Will be jointly managed
  • Are up for discussion depending on supplier experience

As illustrated, in the initial phase of outsourcing the client may control much more than in a mature partnership arrangement. However, there will always be some areas that should remain primarily within the client’s responsibility.

Initial Phase
End Phase
Stage
Internal
External
Internal
External
1.       Identify Business Need & Measures
80%
20%
50%
50%
2.       Make the Business Case
70%
30%
50%
50%
3.       Conduct Initial TNA/Approach Document
60%
40%
30%
70%
4.       Conduct Detailed TNA
40%
60%
10%
90%
5.       Design & Build Solution
30%
70%
10%
90%
6.       Deliver Solution
20%
80%
10%
90%
7.       Evaluation
70%
30%
30%
70%
8.       Internal Audit
90%
10%
90%
10%

So it is clearly possible to outsource most of your training requirements without losing any control on the content and the quality.

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