The key to managing change is understanding people. Knowing how people react to change will help us bring them through the change to a better place.

Elizabeth Kuebler Ross did some work on the subject of death & dying (rather her than me). Her research showed that people often went through different stages in dealing with the death of a loved one.

Although we hope you don’t work your team to death, the Kuebler Ross research has been adapted for the workplace in order to help people through times of sudden or major change.

Next week we shall look at the Sarah Model – the stages that people can often go through when faced with sudden or major change, and how you can help them through each stage.